For any defective or broken product bought through our website, please contact us by email with a detailed description of the problem, including photos and/or videos if necessary. We will get in touch with further information.
For any defective or broken product bought at one of our stores, please contact that store directly.
Bontrager Unconditional warranty
For all the details concerning the various warranties covering Bontrager products, click here.
Bikes sold at Primeau Vélo are covered by manufacturer warranties. They cover the frame and parts, but may vary according to the manufacturer. Please contact us for further details.
That said, a bike bought from Primeau Velo, includes a 1 year warranty covering brake and gear adjustments, as well as a full year of fitting services. Don’t hesitate to contact our service department to schedule an appointment.