For a return to be accepted, the product has to be in brand new condition, with the original packaging intact and original labels included. Clothes must have never been worn and have no odours, hair/fur, linen, etc.
For obvious hygienic reasons, we reserve the right to refuse returns on items that don’t meet these criteria, namely pertaining to cycling shorts, socks, underwear, jerseys and shoes. All these products must never have been worn nor washed.
The original packaging of a product must not be used for shipping, as the original packaging is part of the product. For instance, do not use the shoe box itself as the shipping packaging.
If you have doubts on the condition of a product before sending it back, do not hesitate to contact us with pictures.