Shipping
Free shipping $74 and over
Regular shipping is free for orders over $74. When completing your transaction, you will be given an estimated delivery date according to the selected shipping service.
You will receive a confirmation email once your order is through. A second email with a tracking number will be sent once your order has been processed.
Bikes are not eligible for shipping.
Free shipping $74 and over*
Free shipping on orders of $74 and over. For orders under $74, a flat shipping fee of $14.99 applies. When completing your transaction, you will be given an estimated delivery date according to the selected shipping service.
You will receive a confirmation email once your order is through. A second email with a tracking number will be sent once your order has been processed.
*Note: This offer does not apply to bicycles, which are subject to a flat shipping fee due to their oversized nature.
Due to the ongoing strikes at Canada Post, all our parcels will be shipped via FedEx to ensure fast and reliable delivery.
Estimated delivery time
Local orders (Montréal, Québec, Ottawa): 1-3 business days
Regional orders (Québec, Ontario, Maritimes): 2-5 business days
National orders (Canada): 2-8 business days
Orders are processed within 1 to 7 days during weekdays.
Shipping services such as Fedex or Canada Post pick up orders on weekdays only.
Orders placed on week-ends will ship on the following Monday, which is the next business day.
** Shipping services such as Fedex or Canada Post are usually closed on public holidays, which typically causes additional delays.
To cancel your order, please contact us ASAP by email at web@primeauvelo.com, phone (1-844-666-1225) or chat in order to submit your cancellation request.
Please note that we ship most orders within a day. Once an order has been shipped it can no longer be cancelled.
Canada shipping
We ship everywhere in Canada. Bikes cannot be shipped.
US & International shipping
We do not ship to the US, nor anywhere else outside Canada.
Your order will be returned to us if : you refuse delivery, the carrier is not able to deliver your order, or your order is left unclaimed at the post office. Fees may apply for a new shipment.
Once your order has been processed, you will receive an email with the tracking number from the carrier. This tracking number will be activated once the order has been picked up, that is at the end of a business day. This can take up to 24h. For any questions concerning shipping, please contact us.
Don’t hesitate to contact us when a shipment is lost by a carrier, we will be able to open an investigation with the carrier if need be.
Bikes cannot be shipped. They have to be picked-up at one of our locations.
We currently offer two shipping methods:
Canada Post expedited parcels
FedEx economy
Only packages over $500 will require a signature from the recipient upon delivery.
Primeau Vélo reserves the right to modify the selected carrier based on the shipping fees.
Estimated delivery time
Local orders (Montréal, Québec, Ottawa): 1-3 business days
Regional orders (Québec, Ontario, Maritimes): 2-5 business days
National orders (Canada): 2-8 business days
To receive your online purchases before December 25, 2025, we strongly recommend placing your order before the following dates based on your area :
Order before December 18, 2025 for : LOCAL DELIVERY
(Montréal area / Québec City area / Toronto area / Ottawa / Gatineau / Trois-Rivières / Sherbrooke)
Order before December 15, 2025 for : REGIONAL DELIVERY
(Rest of Québec / Rest of Ontario / New Brunswick outside major centers)
Order before December 12, 2025 for : DELIVERY TO THE REST OF CANADA
Order processing
Orders are processed within 1 to 7 days during weekdays.
Shipping services such as Fedex or Canada Post pick up orders on weekdays only.
Orders placed on week-ends will ship on the following Monday, which is the next business day.
** Shipping services such as Fedex or Canada Post are usually closed on public holidays, which typically causes additional delays.
Order cancellation
To cancel your order, please contact us as soon as possible by email at web@primeauvelo.com, phone (1-844-666-1225) or chat in order to submit your cancellation request.
Please note that we ship most orders within a day. Once an order has been shipped it can no longer be cancelled.
Delivery location
Canada shipping
We ship everywhere in Canada. Bikes cannot be shipped.
US & International shipping
We do not ship to the US, nor anywhere else outside Canada.
Refusing delivery
Your order will be returned to us if : you refuse delivery, the carrier is not able to deliver your order, or your order is left unclaimed at the post office. Fees may apply for a new shipment.
Tracking orders
Once your order has been processed, you will receive an email with the tracking number from the carrier. This tracking number will be activated once the order has been picked up, that is at the end of a business day. This can take up to 24h. For any questions concerning shipping, please contact us.
Lost shipments
Don’t hesitate to contact us when a shipment is lost by a carrier, we will be able to open an investigation with the carrier if need be.
Shipping of bikes
Bikes cannot be shipped. They have to be picked-up at one of our locations.
Bike Shipping
Due to their oversized nature, a flat shipping fee is applicable to every bicycle purchase. This rate includes professional assembly, full tuning, and secure packaging.
Visit our dedicated shipping page for full details on assembly and excluded zones.
Shipping methods
We currently offer two shipping methods:
- Canada Post expedited parcels
- FedEx economy
Only packages over $500 will require a signature from the recipient upon delivery.
Primeau Vélo reserves the right to modify the selected carrier based on the shipping fees.
Shipping methods
Due to the Canada Post strike, all orders are currently shipped via FedEx. Please note that deliveries cannot be made to PO boxes during this period. Primeau Vélo reserves the right to cancel any order if FedEx shipping charges are deemed excessive. Customers will be notified as soon as possible in such cases.
