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Bontrager Warranty

Warranty on Bontrager products

If you bought a Bontrager product here at Primeau Vélo, your purchase might be covered by a Bontrager satisfactory warranty. These warranties apply to Bontrager parts, accessories and clothes, but not to Trek bikes. To initiate a warrant claim, a proof of purchase is required.


 

30-Day Unconditional Guarantee

If you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt within 30 days for an exchange or refund.

This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager original equipment componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

 


 

Helmet Crash Replacement Guarantee

You will be provided with a free replacement helmet if it is involved in a crash within the first year of ownership. Contact us with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.

 


 

Carbon Care Wheel Loyalty Program

If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases. Learn more

 


 

Bontrager Women’s Saddle Exchange

At the time of purchase of the brand new Domane carbon and Fuel Ex platforms, it’s possible to exchange the stock saddle for a comparable Bontrager Women’s saddle at no charge.

 


 

Bontrager Warranty

This warranty covers defects in workmanship and materials for Bontrager and Trek branded products. All products not explicitly outlined here are omitted.

Life warranty

  • Bontrager wheels with carbon rims (see paragraph on Carbon Care Wheel Loyalty Program)

2 years warranty

  • Bontrager apparel

  • Bontrager parts and accessories

  • Bontrager wheels with alloy rims

This warranty does not cover

  • Normal wear and tear

  • Improper assembly

  • Corrosion

  • Improper maintenance

  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold

  • Damage or failure due to accident, misuse, abuse, or neglect

  • Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty

This warranty applies to parts and accessories purchased after August 1, 2019

 


 

Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.