Warranty

Online orders

For any defective or broken product bought through our website, please contact us by email with a detailed description of the problem, including photos and/or videos if necessary. We will get in touch with further information.

Store purchases

For any defective or broken product bought at one of our stores, please contact that store directly. 

Blainville: blainville@primeauvelo.com

Brossard: brossard@primeauvelo.com

Laval: laval@primeauvelo.com

Bontrager Unconditional warranty

For all the details concerning the various warranties covering Bontrager products, click here.

Bikes

Bikes sold at Primeau Vélo are covered by manufacturer warranties. They cover the frame and parts, but may vary according to the manufacturer. Please contact us for further details.

That said, a bike bought  from Primeau Velo, includes a 1 year warranty covering brake and gear adjustments, as well as a full year of fitting services. Don’t hesitate to contact our service department to schedule an appointment.