Shipping, Prices & Returns
Free shipping within Canada on all orders over $99, excluding bikes.
At Primeau Vélo, we offer free shipping Canada wide with Canada Post on all orders over $99 before taxes, except bikes.
For orders under $99 before taxes, shipping rate is $9.99.
Bikes cannot be shipped and the only way to take possession of a bike purchase online is a store pick up in one of our stores of Laval, Brossard or Blainville.
All orders are shipped with Canada Post.
Additional charges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional. Please refer to our shipping cost calculator in the shopping cart.
Delivery and handling times
Orders are processed from Monday through Friday and most orders are processed within 24 hours.
For delivery times, please refer to the times listed below as they are a good indicator in most cases.
Delivery times (including handling times)
|Local order (Greater Montreal)||1 - 3 business days|
|Regional order (Province of Québec)||2 - 5 business days|
|National order (Canada)||2 - 7 business days|
Free In-store Pickup: easy and hassle free!
If you want to save on shipping fees and avoid line-up, simply choose ''Pick-up in store'' at the store of your choice, just below your billing adress.
Primeau Vélo will automatically transfer all the items to the choosen store and we will contact you by email or by phone as soon as the order is ready.
Expect a delay of 2 business days for this shipping option if items need to be transfered.
For security reasons, we require you to bring a copy of your receipt, the credit card used for the transaction and 2 pieces of identification (with pictures).
You will also be asked to sign a document attesting that you've picked up your order.
60 day return policy
If you wish to return your product, Primeau Velo offers a return policy within 60 days after the purchase. The product has to be in brand new condition, never used, with all its original packaging.
If your item does not meet these requirements, it will be shipped back to you at your expense. If you choose to return your items at one of our stores, be sure to bring a valid purchase receipt.
The product must be in perfect condition
In order for Primeau Vélo to accept returned merchandise, it has to be in perfect condition, never used and with the original packaging and tags.
Bike apparel must be clean, never worn, odour free and without any pet hair.
For obvious hygiene reasons, we won’t reimburse bike shorts, bib shorts, socks and underwear unless they’re in absolute perfect condition. These items must still have their tags on, must never have been worn or washed and the packaging must be intact.
No exchange or reimbursement on DVDs, Blue-Rays, trainer software or software upgrades.
When we refuse reimbursement for an item, the item will then be shipped back to you. In this case, Primeau Vélo does not cover shipping fees. Don’t hesitate to call us if you’re wondering if an item can be returned. We’ll gladly answer all your questions.
Do not use original packaging for shipping, items that come in a box must be packaged as the original box is part of the product. For example, do not use the original box of a pair of shoes you want to return as the shipping box, simply put it in another dedicated shipping box.
No exchanges, only reimbursements
Items are not exchanged, but rather reimbursed. If you want to exchange a product, simply return the original product for a refund and buy the new item on a separate order.
This makes for a more efficient process, since you don’t need to wait for the refund process to be complete before you can buy the new item.
The customer is responsible for the return
If you choose to return an item, the incurred shipping fees are not covered by Primeau Vélo. In the event of a returned item that cannot be sold anymore, the item will be shipped back to the customer. The customer will cover the incurred fees. Send your item to 1495 boul. Michèle-Bohec, Blainville, QC J7C 0Y4.
Return in-store or via mail
It’s always possible to return your items without any fees by retunring them in person in one of our stores. If you choose to return them by mail, you are responsable of the fees incurred.
Returns are treated from Monday to Friday. The process can take up to 5 business days, except between December 1st and January 15th, where it can take up to 7 business days, due to the high order and return volume.
Returning sale items
You can return items that were bought on sale. However, special promotions might have specific return and reimbursement rules which apply prioritarily. Please refer to the promotion’s details for specific rules regarding returns and reimbursement.
Gift cards are not refundable or redeemable for cash, cheque or credit. This applies for traditional, virtual and promotional gift cards.
Refunds on products bought with gift cards (traditional, virtual, and promotional) will be refunded to a gift card only.
The value of gift cards will not be replaced if lost, stolen or used without permission.
Refunds of purchases where a promotional gift card was offered
In this specific case, the value of the gift card will be subtracted to the amount of the refund including taxes.
Ex: Refund on a 500$ purchase will be 450$ if a 50$ gift card was offered with the purchase.
When there is a price drop or sale on a product you recently purchased, Primeau Vélo will gladly offer the difference on a gift card. You must submit your request within 10 days of your original purchase. Please don’t hesitate to contact us via email or in store for this matter.
Special prices, sales and promotions are only valid on products in stock at Primeau Vélo. Any product that has to be ordered will be sold at regular price. Special orders are never part of any promotion, unless specifically mentionned.