COVID-19 - ALL OUR STORES ARE OPEN 7 DAYS A WEEK - In-store pickup & fast shipping AVAILABLE  All the details here

Recently added to your cart
View all
You have no items in your shopping cart.

COVID-19

 

Updated: November 5th, 2020


Our retail locations are open Monday to Wednesday 10AM - 6PM, Thursday and Friday 10AM - 8PM, Saturday and Sunday 10AM - 5PM.

You can pick up your online orders in store according to opening hours.


We take the COVID-19 situation very seriously. Therefore, there are different preventative measures in place for the safety of our customers and employees. 

  • Masks or face covers are OBLIGATORY in all three stores

  • Each customer has to wash or disinfect their hands upon entering the store

  • Our salespeople will take care of one customer at a time, therefore avoid coming to the store in groups during this time

  • Per official recommendation, we ask you to respect the two (2) meter social distancing standard at all times

  • We will limit the number of customers in store to twelve (12) at a time. Remaining customers will be asked to wait outside.

  • We strongly encourage digital methods of payment to avoid the physical contact of cash. 

  • In order to optimize your time at the store, we encourage you to shop online beforehand. 

  • We now offer bike fitting services on newly purchased bikes and bikes bought in one of our stores in the last 4 months. All hygiene measures will be respected.

  • It is required to book an appointment for all services at our workshops. 

FAQ 

ONLINE ORDERS

Our online store are 100% operational. Our entire team is processing order as fast as possible. 

Holiday season
It is recommended to order earlier than usual for the holiday season this year. If you wish to get your order before December 25th 2020, it is important to order before the following dates, depending on the location of the delivery:

  • FOR LOCAL DELIVERY (Region of Montréal / Region of Québec City / Region of Toronto / Region of Ottawa / Gatineau / Trois-Rivières / Sherbrooke): Order before December 18th 2020.

  • FOR REGIONAL DELIVERY (Rest of Québec / Rest of Ontario / New-Brunswick outside big cities): Order before December 16th 2020.

  • FOR DELIVERY TO REST OF CANADA: Order before December 11th 2020.

Order Processing
Please allow a minimum of 24-72 hours for our employees to process your order. 

  • In store pickup: We will contact you once your order is ready for pickup. Please allow a minimum of 24 to 72 hours for processing. 

  • Online Order: You will receive a confirmation email with Canada Post tracking number. Said number will be activated 24-48h after the shipping label has been created. 

Order Modification
We cannot modify or pair any orders. If your order has not shipped, contact us to cancel it, you will then be able to start over. If it has shipped, regular return/exchange policy applies.

 

GENERAL

Special Orders
Can't find what you are looking for on our website? Please contact us at 514-666-0695 or at [email protected], we can check the availability of this item with our suppliers.

Warranty
For all in-store purchases, simply stop by the store with product and invoice on hand. For items purchased online, you can either stop by the store or contact us at [email protected] for more information. 

Returns/Exchanges
Returns are now accepted in store. simply stop by the store with product and invoice on hand. You can also ship your product with invoice (at your cost) to our Blainville address. 

Bikes
We do not ship bikes. To purchase a bike, stop by one of our stores monday to wednesday 9:30AM - 6PM, thursday and friday 9:30AM to 9PM, or saturday 9:30 - 5PM. You can also shop online and pick up in store. 

Accord D
This service is only available in store. You can read more here

Used bike exchange program
This service is only available in store. You can read more here

Bike fitting services
Bike fitting services are currently offered for newly purchased bikes as well as bikes bought at one of our stores in the last 4 months. 

 

If you have any other questions, please contact us during our opening hours at 514-666-0695, through online chat or by email at [email protected].

 

THANK YOU FOR YOUR UNDERSTANDING.

 

Thank you for subscribing

You will soon receive your first email!