COVID-19 - ALL OUR STORES ARE OPEN - In-store pickup & shipping AVAILABLE  All the details here

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COVID-19

 

Updated: May 28th 2020


Dear friends and customers, 

In the midst of these difficult times, we are excited to announce that our retail locations will reopen to the public starting noon, tuesday April 28th. Following Prime Minister Legault’s recent announcement, we are now authorized to sell bikes and accessories, as well as offering mechanical services. 


Our retail locations will now be open monday to wednesday 9:30AM - 6PM, thursday and friday 9:30AM - 9PM, and saturday 9:30AM - 5PM. We will be closed on sundays.

You can pick up your online orders in store according to opening hours.


Be aware that we take the current situation very seriously. Therefore, we will have different preventative measures in place for the safety of our customers and employees. 

  • Each customer will have to was or disinfect their their hands upon entering the store

  • Our salespeople will take care of one customer at a time, therefore please do not come to the store in groups during this time

  • Per official recommendation, we ask you to respect the two (2) meter social distancing standard at all times

  • We will limit the number of customers in store to twelve (12) at a time. Remaining customers will be asked to wait outside.

  • We strongly encourage digital methods of payment to avoid the physical contact of cash. 

  • In order to optimize your time at the store, we encourage you to shop online beforehand. 

  • For now, we will not be offering any bike fitting services. New bikes will be delivered with a basic fit.

  • Our Blainville and Brossard workshops only offer emergency repairs, and our Laval workshop is currently closed until June 20th.

 

FAQ 

ONLINE ORDERS

Our online store remains 100% operational. Our entire team is processing order as fast as possible. 

Order Processing
Please allow a minimum of 4-7 days for our employees to process your order. 

  • In store pickup: We will contact you once your order is ready for pickup. Please allow a minimum of 4-7 days for processing. 

  • Online Order: You will receive a confirmation email with Canada Post tracking number. Said number will be activated 24-48h after the shipping label has been created. 

Order Modification
We cannot modify or pair any orders. If your order has not shipped, contact us to cancel it, you will then be able to start over. If it has shipped, regular return/exchange policy applies. 

Customer Service
We are treating your demands as fast as possible. Due to high traffic, you might not get an answer within 48h. We will not answer any emails concerning order processing. We thank you for your judgement and understanding. 

 

GENERAL

Special Orders
Some of our suppliers remain closed during this crisis, meaning it might not be possible to place orders with all our suppliers. Please contact us at 514-666-0695 or [email protected] for more information. 

Warranty
For all in-store purchases, simply stop by the store with product and invoice on hand. For items purchased online, you can either stop by the store or contact us at [email protected] for more information. 

Returns/Exchanges
Returns are now accepted in store. simply stop by the store with product and invoice on hand. You can also ship your product with invoice (at your cost) to our Blainville address. 

Bikes
We do not ship bikes. To purchase a bike, stop by one of our stores monday to wednesday 9:30AM - 6PM, thursday and friday 9:30AM to 9PM, or saturday 9:30 - 5PM. You can also shop online and pick up in store. 

Accord D
This service is only available in store. You can read more here

Used bike exchange program
This service is only available in store. You can read more here

Bike fitting services
To ensure our customers’ and employees’ safety, this service is currently unavailable. 

 

If you have any other questions, please contact us during our opening hours at 514-666-0695, through online chat or by email at [email protected].

 

THANK YOU FOR YOUR UNDERSTANDING.

 

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